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How to cancel IRCTC ticket

Discussion in 'Transportation' started by ShwetaR, Aug 26, 2016.

  1. ShwetaR

    ShwetaR New Member

    I had booked a ticket last month from Mumbai to Delhi. Unfortunately due to some personal issues I can not travel to Delhi yet, so I need to cancel the train ticket.

    I need to know how to cancel IRCTC ticket and whether I would get my full refund back.

    The train ticket was for 7th September 2016.
  2. briannagodess

    briannagodess Well-Known Member

    Hello there, welcome to the forum!

    There are different ways of cancelling a booked train ticket from the IRCTC. It depends on how you booked the ticket, whether it's booked online or through a counter. So first, let's start with a ticket booked online, via the IRCTC website. Here's the procedure on how you can cancel it:
    • Go to the IRCTC Next Generation e-Ticketing System website and log into your account.
    • Go to the My Transactions tab and click the Booked Ticket History tab, in which you would see your booked ticket.
    • Tick the booked ticket and click cancel. If you want to cancel only one person, click his or her name and cancel the ticket.
    • Confirm your cancellation.
    Now, for a ticket booked via a ticketing counter, the procedure is different for cancelling the ticket. There is an online procedure to do so, which is:
    • Go to System Ticket Cancellation in IRCTC website. You won't need an account for this.
    • Enter the PNR Number, Train Number and CAPTCHA.
    • Read the rules and confirm the box.
    • Click on Submit. After which, an OTP will be sent to you via your mobile number. Enter the received OTP and click Submit.
    • After the OTP is confirmed, your validated PNR details will be shown on screen.
    • Verify the details shown and click Cancel Ticket. Your refund amount will then be shown on screen.
    • A text message will be sent to you regarding your PNR and refund details. It would look like this, 'Your PNR xxxxxxxxxx has been cancelled. Collect refund amt xxxxx from journey commencing station or nearby satellite PRS locations. Ref. Terms & Conditions.'
    Here's another way to cancel your ticket booked via counter:
    • Dial 139 on your phone and select 6 from the main menu of the Interactive Voice Recorder.
    • Give your details and information about the ticket to be cancelled.
    • You would be sent an OTP to your phone.
    • On the same day, go to the counter and reveal your OTP to get your refund.
    Alternatively, if you have the time, you can also just go to an IRCTC counter and cancel your ticket from there. For confirmed tickets, you need to cancel it 4 hours before the scheduled train departure. Beyond that, it's not allowed anymore to cancel the ticket.

    To claim your refund, there are also different locations, depending on how early you have cancelled your ticket and what is your train schedule:
    • For tickets cancelled between 24 hours and up to 4 hours for the confirmed tickets and up to 30 minutes for RAC/waitlisted tickets before the scheduled departure time: Refund of cancelled PRS counter tickets through IRCTC website or 139 at present is permitted only at the journey commencing station or nearby satellite PRS locations by surrendering original journey ticket.
    • During first two hours of the opening of PRS counters on the next day for the tickets for the trains whose scheduled departure time is between 1801 hours and 0600 hours.
    • Upto 4 hours after the scheduled departure of the train during the working hours of PRS counters/current counters/special counters where cancellation is permitted round the clock on the tickets for the trains whose scheduled departure time is between 0601 hours and 1800 hours.
    As for the refund charges, here they are:
    • A confirmed ticket cancelled before chart preparation, so more than 48 hours before the scheduled departure of the train, shall have flat cancellation charges: Rs. 240/- for AC First Class or Executive Class, Rs. 200/- for AC 2 Tier or First Class, Rs. 180 for AC 3 Tier, AC Chair or AC 3 Economy, Rs. 120/- for Sleeper Class and Rs. 60/- for Second Class.
    • If a confirmed ticket is cancelled within 48 hrs and up to 12 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned above.
    • If the confirmed ticket is cancelled less than 12 hours and up to four hours before the scheduled departure of the train up to chart preparation, 50% of the fare paid subject to the minimum cancellation charges.
    • An e-ticket cannot be cancelled after chart preparation. Users are requested to use the online TDR filing for such cases and track the status of the refund case through the tracking service provided by IRCTC.
    • For unreserved, RAC and waitlisted tickets, charges are different. It's Rs. 30 for an unreserved 2nd Class ticket and it's at Rs. 60 for 2nd Class reserved and other classes. You can only cancel these tickets up to half an hour before the scheduled departure time of the train. After that, there would be no refund allowed.
    I hope this helps.:)

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